Privacy Policy

This Privacy Policy applies to all who (i) visit and use our website, www.herbvita.in, and online services as well as the websites and online services; and (ii) purchase, use or access any products or services, platform and all other relevant services and products provided and offered by us, our affiliates and our partners (collectively the “Site” or “Services”).

This Privacy Policy explains how Herbvita (“we”, “our”, or “us”) collects, uses, processes, and discloses your information.

This Privacy Policy is incorporated into our Terms & Conditions, which also apply when you use our Site.  By visiting, accessing, or using the Site or accessing, purchasing or using the Services, you agree to the terms in this Privacy Policy and consent to the collection, use, process, disclosure of your personal information and non-identifying information as described in this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please cease visiting the Site, do not provide us with your personal information, or otherwise interact with us or the Site.

We reserve the right to modify this Privacy Policy at any time. If we make any material changes to our Privacy Policy, we will provide notice on this Site. We encourage you to periodically review the privacy policy for any modifications. Your use and continued use of any of our service after we post any amendments or modifications to this Privacy Policy will be deemed your acceptance of this Privacy Policy and its changes. 

I. Information Collection

What Information We Collect?

General: When you visit and interact with our Site (including when you make a purchase through our Site), we may collect and you consent our collection of some or all of the following information directly from you and automatically as you use our Services:

• Personal Information that you voluntarily provide to us.“Personal Information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you (or your household). It includes such things as name, address, telephone number, email address, date of birth, purchase and ordering history, etc. but does not include publicly available information.
• Non-identifying information we collect when you use the Site.“Non-identifying Information” is information that alone cannot identify you and has not been associated with you.  It includes such things as data from cookies or pixel tags, or data about the device you use to access, use, or interact with our Site, such as your IP address or the type of browser you are using.

For example, we may collect Personal Information from you when you:

• Register, subscribe, or create an account with Herbvita;
• Purchase products/services from Herbvita through our Site or via other means;
• Open or respond to our offers;
• Contact customer service, or otherwise make use of our customer support tools;
• Sign-up for our updates, notifications and newsletters;
• Respond to our or our partners’ surveys or polls;
• Use our referral program;
• Use or access to the functions, services and pages of our Site;
• Connect, link or “share” our Site via social networking sites;
• Provide ratings or reviews of our products and services;
• Apply for a job at Herbvita.

Non-Identifying Information: We may use cookies, web beacons/pixel tags, and other technology (collectively “cookies”) to automatically collect anonymous, non-identifying information about you when you visit our Site or interact with us.

A “cookie” is a small text file that a website’s server places on a computer’s web browser. These cookies may be delivered in a first party or third-party context. For example, we may collect information about your browser type and version, operating system, user language, ISP, viewed web pages, links that are clicked, IP address, the presence or absence of “flash” plugs-ins, screen resolution, connection type, sites visited before and after visiting our Site, details about items purchased, and emails we send that you open, forward, or click through to our Site.

It is possible that one or more of our Sites that link to the Privacy Policy utilize flash cookies, otherwise known as local shared objects, to store your preferences or display personalized content based upon what you view on our Site. “Flash cookies” use technology to remember settings, preferences, and usage similar to browser cookies but these are managed through a different interface than your browser and are not disabled from your normal browser settings. Cookie management tools provided by your browser will not remove Flash cookies. Please see the last section under Cookies and Tracking for information on how to disable Flash cookies.

By collecting this Non-Identifying Information we can:

• Better understand how you interact with us or our Site;
• Give you a more personal and optimized online experience by tracking your preferences;
• Improve our Site and services;
• Fulfill contracts with our business partners;
• Help confirm receipt of and response to our emails;
• Provide more effective customer service.

We also use this Non-Identifying Information for the same purpose as your Personal Information set out below.

We may tie your Non-Identifying Information to Personal Information that you provide to us. You can choose NOT to provide us with this Non-Identifying Information by disabling cookies according to the section under Cookies and Tracking, but please be aware that certain portions of the Site may not be available to you if you do so.

II. Information Use

How We Use Your Information?

General Use: We use the Personal Information and Non-Identifying Information we collect for various purposes, including to:

• Process online purchase orders and keep you informed about the status of your order;
• Provide customer service (for example, answering your questions or responding to a request);
• Verify your identity;
• Establish an online Herbvita account for you;
• Operate, perform, analyze, maintain and improve the Site, our services, and our products;
• Develop new products and/or services;
• Conduct marketing campaigns and targeted online advertising;
• Communicate and provide additional information that may be of interest to you about Herbvita and our third-party partners (including updates and reminders to new research, future products, and special opportunities), administrative messages, and requested information;
• Identify your preferences so we can notify you of new or additional products, services, and promotions that might be of interest to you;
• Validate your ability to access and/or use certain products or services that may only be intended for individuals meeting certain eligibility requirements or criteria, such as health care professionals;
• Establish your eligibility for special offers or discounts;
• Allow us to use and share your Personal Information for research purposes;
• Perform analytics and conduct customer research;
• Administer online surveys or special offers from us or through our third party business partners;
• Conduct surveys or polls, and obtain testimonials;
• Enhance other information we have about you to help us better understand you and determine your interests;
• Ensure network and information security;
• Determine whether you are a suitable candidate for any open jobs at Herbvita;
• Manage our everyday business needs, such as administration of the Site, fulfillment, analytics, fraud prevention, and enforcement of our corporate reporting obligations and Terms of Services, or to comply with the law and regulation. 

We also may use information collected as described in this Privacy Policy with your consent or as otherwise required or permitted by law.

Resume Submission: Herbvita may post available jobs on the Site and allows you to submit your resume to us. Herbvita may ask for your name, street address, phone number, e-mail address, position applied for, education, work experience, skills, etc. (“Personal Recruitment Information”). The Personal Recruitment Information and the resume you submit will be used by Herbvita to determine whether you would be a good candidate for the requested job. The Personal Recruitment Information may be saved in our files in case you would be a good candidate for a future job. The Personal Recruitment Information will be shared on a need-to-know basis, and will not be given to any third parties other than our service providers who process information on our behalf.

Social Networking: Certain social media features available on our Site may be hosted by third party sites. For example, some social networking services allow you to share products and services from our Site via your social networking profile. Our Site also allows you to apply for available jobs at Herbvita through your LinkedIn account. If you choose to make use of third party social media services (such as Facebook, Twitter, or LinkedIn), we may receive Personal Information about you, such as your name and email address that you have made available through those services. We encourage you to visit those third party social networking services’ privacy policies and review your privacy settings directly on those services. Any information we receive through third party social media services may be used as described in this policy.

III. Information Disclosure

Under Which Circumstances Your Personal Information and the Non-Identifying Information May Be Shared?

Herbvita is committed to keeping your Personal Information confidential.  We do not sell to third parties your Personal Information collected on the Site.

We may share your Personal Information as required by law or as follows:

• With any Herbvita affiliate, which may only use your Personal Information for the purposes described in this Privacy Policy;
• With our vendors, contractors and partners (including Laboratory) as necessary for them to provide their services to us and help us perform, provide, analyze and improve our services and products, including without limitation processing and fulfilling orders, data analytics and storage;
• Assistance with our and third-party partners’ direct marketing and advertising;
• Assistance with our distribution of emails and other communications, fraud prevention services, delivery and logistics, Site improvement and operation, and to accomplish the other purposes for information collection and use described above under Sections I and II;
• We may include your de-identified Personal Information in our research database;
• To comply with legal orders and government requests, or as needed to support auditing, compliance, and corporate governance functions;
• To combat fraud or criminal activity, and to protect our rights or those of our affiliates, users, and business partners, or as part of legal proceedings affecting Herbvita;
• In response to a subpoena, court order, or similar legal process, including to law enforcement agencies, regulators, and courts in the United States and other countries where we operate;
• With your consent, we may share your de-identified Personal Information in our research with third party collaborators. We may engage in research with third parties like universities, hospitals, health systems, government institutions, or private companies to develop new tests, applications, products or services, validate technologies, or improve existing technologies or processes.
• With your consent, we may also include your de-identified Personal Information in relevant publications.
• With your consent for other purposes.

We may also disclose Non-Identifying Information:

• For the same reasons we might share Personal Information;
• With third party partners for their own research, analysis and marketing purposes;
• With third-party advertisers or other vendors to place our advertisements on third-party sites, to facilitate targeted content, and to analyze the effectiveness of our advertisements.

Access to your Personal Information is limited by need. Only a restricted number of Herbvita employees, and individuals and entities with whom Herbvita contracts to carry out business will have access to your Personal Information for the purposes described above.

Our third-party advertising, web analytics and other partners may use cookies to collect Non-Identifying Information about your visit to our Site and other sites. These advertisers and web analytics service providers collect Non-Identifying Information in order to, among other things, deliver ads that are targeted to your interests and to better understand the usage and visits to our Site and other websites tracked by these third parties.

This Privacy Policy does not cover the collection methods or use of the information collected by any third-party companies (including third party advertisers and web analytics service providers), and Herbvita is not responsible for cookies in third party ads. We encourage you to review the privacy policies or statements of these third-party companies to learn more about their use of cookies and other similar technologies.

Commercial Emails: You may choose to opt-out of receiving commercial emails from us by following the instructions contained in any of the commercial e-mails we send. Please note that even if you unsubscribe from commercial email messages, we may still email you non-commercial emails related to your account and your transactions on the Site. Also, please allow us 10 business days from when the request was received to complete the removal. You may update your account preferences at any time.  If you wish to opt-out of receiving offers directly from our third-party business partners, you can follow the instructions in the emails that they send you.

Cookies and Tracking: You can disable cookies at any time by adjusting your browser settings. Browsers are different, so refer to instructions related to your browser to learn about cookie-related and other privacy and security settings that may be available.

To disable “flash cookies,” you can adjust the setting of your Flash player to block Flash cookies using the tools contained in your website storage settings panel.  More information can be found on Adobe’s website.   

Please be aware, however, that if you turn off cookies, you will not be able to take full advantage of all of our Site features. For example, we will not be able to recognize you as a registered user to allow you access to your account information.

Access and Correction: If you wish to access, correct, modify or update any personal information we have received, please contact nutra@herbvita.in. Also, if you are a registered user, you can access your account at any time to correct, modify or update your account information.

IV. Security

Herbvita takes appropriate steps to manage the privacy of your Personal Information, Genetic and Health Information and the security of the Site. We have implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard Personal Information and Genetic and Health Information. Still, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, Herbvita cannot guarantee that your Personal Information and Health Information is under absolute security with the existing security technology. If you have any questions about the security of our Site, or wish to report a breach of your Personal Information, you can contact us at nutra@herbvita.in.

Contact Us

If you have any questions, comments or complaints about our privacy practices or this Privacy Policy, please contact us by email at nutra@herbvita.in, or by direct mail at Herbvita at UG-33, VIP Plaza, Vesu, Surat – 395007, Gujarat, India.